Delete your account and data

Delete directly in Vokai

1. Open Profile.
   Use the Profile tab in the installed Vokai app.
2. Select "Delete my data."
   Review the confirmation message and choose the permanent deletion action.
3. Keep Vokai open until it confirms completion.
   The app authenticates the request with its SecureStore credential. After the server confirms deletion, Vokai clears local learning data and provider identities.

This route is preferred because it proves control of the pseudonymous account without collecting a name, email address, or copy of an identifier.

Request support-assisted deletion

Use this route if the app will not open, the deletion action repeatedly fails, or you need accessibility assistance.

In the message, describe why you cannot use the in-app route and include only the app version, device model, and Android version if known. Do not send a raw UUID, authentication token, install ID, advertising ID, provider alias, or payment information.

How verification works

Vokai does not normally collect an account email address, so sending an email does not by itself prove control of an account. Support uses a minimal verification process:

1. Request review.
   Support checks the message for the device and version context needed to identify the correct troubleshooting route.
2. Prove control through the app when possible.
   Support may ask you to retry the authenticated in-app deletion after a specific recovery step. The credential stays in SecureStore and is never emailed.
3. Use the least additional data available.
   If the app cannot authenticate, support will explain whether another account-control signal is available. We will not ask for unrelated identity documents merely to link a pseudonymous learning account.
4. Receive confirmation.
   Support confirms completion or explains why the account cannot be reliably identified. This prevents deletion of another person's data.

Timing, failure, and retries

In-app: the server-side deletion normally completes during the confirmed deletion flow. Local data is cleared immediately after the server confirms. If the network request fails, Vokai keeps the local state and deletion idempotency key so you can retry safely instead of presenting a false success.

Support-assisted: we aim to acknowledge a complete request within five business days and complete verified deletion within 30 days. A shorter legal deadline will control where applicable. A request may take longer only when identity cannot be verified, a lawful retention duty applies, or additional information is reasonably necessary; support will explain the delay.

What deletion removes

Once the authenticated request succeeds, Vokai deletes or clears:

• the live pseudonymous API account and associated language, goal, progress, session, quiz, points, streak, and offer-credit records;
• active provider-specific AdMob and Tapjoy account aliases held by Vokai;
• the SecureStore authentication credential and local API account reference;
• local lesson history, mastery, review, settings, points, XP, quests, and consent choice;
• the local install identifier, notification state, scheduled reminders, and word-of-day widget data; and
• the local PostHog identity, Tenjin profile, and Tapjoy binding where the installed SDK supports reset.

Deleting the account does not automatically delete information you separately gave to an offer advertiser. Contact that advertiser or Tapjoy under its own privacy process.

Limited records that may remain

Deletion is complete even though two narrow record types may remain:

• Brief unlinkable idempotency receipt: a short-lived anti-replay record may confirm that the same deletion request was already processed. It is not a live account record and cannot be used to sign in or restore learning data.
• Redemption and ledger records: where gift-card redemptions occurred, the minimum sanitized redemption and ledger records may be retained when necessary for bookkeeping, tax, security, disputes, or law. They are separated from live credentials and are not used to recreate the account. Unredeemed coins are forfeited on deletion.

Support correspondence may also be kept only as long as reasonably needed to complete and document the request or meet legal obligations. Access is limited, and it is not used for marketing.

Questions can be sent to support@doublestick.ai. See the Privacy Policy for the full description of Vokai's data practices.